Undeliverable Shipments

The address printed on the label will be that which is provided on the PO or, in the case of a web order, provided by the customer via our website. SubAngstrom LLC will not be held responsible for failure of the courier to deliver to the given address. Non-deliverable costs so incurred will be the responsibility of the customer. 

Insurance

All shipments are fully insured, unless we are notified otherwise. The insurance cost is included in the freight charge on the invoice.

Returned Goods Authorization (RGA)

Orders may not be returned without our prior approval. Your satisfaction is our number one goal. Our Customer service will expedite the return of goods for credit or exchange. Email us for approval prior to returning any items. Returned goods without a valid approval will result in loss of refund or credit.

Certain conditions apply for approval of a return and issuance of refund or credit:

a) The item(s) must have been purchased from us;
b) Regarding damaged shipments, we must be notified within 10 days of delivery date.
c) All returned products must be 100% complete, in original packaging, and in good condition, with all packaging, any software, manuals, accessories, and documentation included;
d) The following categories of goods cannot be returned:

1. “Special order” products;
2. “Custom made” or customized products;
3. Discontinued products;
4. Products on sale;
5. Products supplied to the customer as an accommodation, including, without limitation, third-party purchases;
6. Products which are altered;
7. Products which have missing labels or identifying marks which have been defaced or mutilated;
8. Any products having an expiration date close to, or having expired;
9. Products which have been used;
10. Shipments which are returned without prior approval are subject to refusal and/or return to the origin, freight collect.

e) Returned goods which are not the fault of the company are subject to a 15% restocking fee. Buyer agrees that the company shall be the sole judge regarding any returns.

Firm Orders

"Special order" products, "Custom made" or customized products, products supplied to the customer as accommodation and orders with unusually large quantities require a firm order. Firm orders are non-cancelable, non-returnable and may require a pre-payment on order.

Damaged Shipments

We must be notified within 10 days of delivery date to be eligible for exchange / reimbursement. Please retain the shipping container and all contents including the packing material. Do not discard anything unless a hazard is involved (follow the correct safety rules for disposal or safe-keeping). Notify our Customer Service Department and supply us with the following information:
a) PO or Web Order number

b) Product code and quantities of damaged items;

c) A short description of the damage.

Immediately contact the shipping company and arrange for an inspection (“request an inspection”).
After the inspection is completed, please request and obtain a copy of the damage report from the carrier company’s inspector or representative.

Do not return damaged shipments until a claim has been filed, the inspection is completed and the report has been received by you.

Obtain prior return approval from our Customer Service Department, who will assist you with return/replacement details.

Limited Product Warranty

SubAngstrom offer a lifetime warranty on all products we manufacture and select service repairs as stated in the product description. Defective products will be replaced, repaired or credited, and may require examination by us prior to replacement or credit. Liability extends only to the value of the product, or a portion thereof, depending on the circumstances.

The customer or user assumes all risks for product utilization. Subangstrom LLC assumes no liabilities in the use of these products for any direct, indirect, consequential or incidental damages arising out of their employment, results of their use or inability to use them.

Products offered by Subangstrom LLC are primarily intended for laboratory research use and are not intended for clinical, food, cosmetic, household, or drug use. They are not intended for use with live human tissue or liquids or human material unless specifically described for that purpose.

Warranty Claims

Customer is responsible for shipping item back to SubAngstrom for any warranty claim and Subangstrom will be responsible for shipping item back to them.

New Product Developments

If you cannot find a product in our catalog, perhaps we can locate it or develop it for you. New developments are a pillar of our existance in the EM field and we are interested in bringing them into general scientific use. Such suggestions become the property of Subangstrom LLC unless otherwise agreed upon.

Notice

We reserve the right to refuse offering products and services to anyone.

Reward Points

Service orders do not incur rewards points.

Trademarks

Trademarks of Products mentioned on the website:
Aquilos™,   Leica®, Vitrobot™,  K3®

The Preceding are registered trademarks or trademarks of companies other than Subangstrom LLC